Pricing

Pricing for website maintenance and developer plans

Fixed monthly prices for website maintenance (care) plans, with the hours, response times and terms of every plan set out up front. Projects and one-off fixes are quoted in writing before you commit.

Website care

Website care plans

Fixed monthly plans for WordPress sites, with clear limits on hours and response times. Pick a plan, or tell us about your site and we'll recommend one.

Essential

$79/month

Keeps a WordPress site updated, backed up and watched, with a monthly report. No development hours included.

  • WordPress core, theme and plugin updates
  • Backup checks
  • Security and uptime monitoring
  • SSL certificate monitoring
  • Monthly health check and report
  • Email support
Development hours
None included
First response
2 business days
Support priority
Standard

Business

$299/month

For sites the business depends on: more development time and ongoing optimization.

  • Everything in Growth
  • Up to 4 hours of development a month
  • Advanced performance optimization
  • Security hardening review
  • Agreed SEO and conversion improvements
Development hours
Up to 4 hours a month
First response
1 business day
Support priority
Highest — worked first

Plans are for WordPress sites. Webflow, Squarespace, Shopify and custom-built sites are scoped individually. Prices are per site, per month, in US dollars, and exclude any applicable sales tax or VAT.

Full plan details: response times, hours, backups and cancellation

Launching a site with us?

Add a care plan at handover, and updates, backups and monitoring carry on from launch day with the team that built the site. Sites we didn't build start with an audit first, so we know exactly what we're taking on.

Discuss a Care Plan
Plan details

Exactly what you get, and what you don't

Response vs. resolution

Response time is how quickly we first reply to a request: we confirm it, ask any questions and say what happens next. Resolution time is how long the fix takes, which depends on the problem, so we don't promise fixed resolution times.

  • Essential: first response within 2 business days
  • Growth: first response within 1 business day
  • Business: first response within 1 business day
  • Site-down and security issues move to the front of the queue
  • Business days are Monday to Friday, excluding public holidays

Monthly hours and extra work

  • Hours cover agreed changes: content edits, small fixes, layout tweaks and plugin configuration
  • Each request is estimated first, so you know how much of your hours it will use
  • Work beyond your hours is estimated and approved in writing before it starts, then quoted and billed separately
  • Essential includes no development hours; changes are quoted per request

How updates are applied

  • A fresh backup is taken before every update
  • Updates are applied on a staging copy first where your hosting allows
  • Key pages, forms and checkout are checked after updating
  • Major updates get a changelog review first; security fixes don't wait for the regular schedule
  • If an update breaks something, it is rolled back from the backup

How backups are handled

  • We check that backups are running and stored off-site
  • A backup is test-restored periodically, because an untested backup is only a hope
  • If the site needs restoring, we restore the most recent good backup
  • Backups, hosting and logins stay in your name

Not included

  • New pages, new features and redesigns beyond your plan's hours — quoted separately
  • Hosting, domains, premium plugin or theme licenses and other third-party fees
  • Content writing, SEO campaigns and paid marketing
  • Malware clean-up and hack recovery beyond your plan's hours — quoted separately
  • 24/7 or out-of-hours emergency cover
  • A guarantee that a site can never be hacked or go offline — monitoring and updates reduce the risk; no one can remove it

Cancellation and rollover

  • Plans run month to month, with no minimum term. Cancel with 30 days' written notice, and there is no cancellation fee.
  • Unused hours don't roll over to the next month.
  • If you leave, you keep every login, your hosting and your backups

Website maintenance and ongoing support, done properly

Website maintenance and ongoing support services keep a live website updated, backed up, secure, and working, and give you a team to call when something needs changing or fixing. A maintenance plan covers the routine upkeep every site needs, plus, depending on the plan, a set number of hours each month for small edits and support requests. It’s for businesses that rely on their website for leads, bookings, or sales but don’t have a developer on staff.

A website isn’t finished at launch. Software it depends on keeps changing, content keeps growing, and small problems compound if nobody is watching.

Signs your site needs a maintenance plan

Many of the businesses we talk to aren’t in crisis. They just have a nagging sense that nobody is looking after the site. That usually shows up as one of these:

  • The WordPress dashboard shows a long list of pending plugin updates, and nobody wants to click “update” in case something breaks.
  • You aren’t sure when the last backup ran, where it’s stored, or whether it would actually restore.
  • A customer told you the contact form wasn’t working before you noticed yourself.
  • The developer who built the site has moved on, and small changes now mean finding and briefing someone new.
  • Pages feel slower than they used to, after years of added plugins, images, and tracking scripts.
  • Updating products, menu items, or prices takes staff time you’d rather spend on the business.

How we approach website maintenance

Good maintenance is mostly unglamorous discipline. The value is in doing the checks consistently, and in knowing which updates are safe to apply and which need care.

Updates tested before they reach your live site

We take a fresh backup, then apply core, theme, and plugin updates on a staging copy where possible. We check key pages, forms, checkout, and any custom functionality before pushing changes live. Major version updates, especially for page builders, e-commerce, or membership plugins, get a read-through of the changelog first. Security fixes don’t wait for the regular schedule.

What a maintenance plan checks each month

Beyond updates, a typical monthly cycle includes:

  • Confirming off-site backups are running and periodically test-restoring one, because an untested backup is only a hope.
  • Reviewing uptime and security alerts, malware scan results, and failed login activity.
  • Submitting every important form and checking that the email actually arrives.
  • Spot-checking page speed and Core Web Vitals on key templates, and looking for new heavy images or scripts.
  • Checking SSL certificate status, domain renewal dates, and broken links.
  • Removing plugins that are unused, abandoned by their authors, or duplicating another plugin’s job.

Support requests handled by people who know the site

When you need a new page, a banner changed, a product added, or a bug looked at, you send it to the same small team that maintains the site. Requests go to designers and developers directly, not through a rotating account manager. Small changes are covered by the plan’s monthly hours, on plans that include them. Anything bigger, like a new feature or a redesign of a section, is scoped and quoted separately so there are no surprises on the invoice.

What working with us on a support plan looks like

Maintenance sits in the Support stage of our five-stage process, but taking on a site starts earlier. If we didn’t build it, we begin with an audit: hosting, access, plugins and their update history, backup setup, security exposure, and anything already broken. That tells us what needs fixing before regular upkeep makes sense, and it shapes a plan scoped to your site’s size and needs.

Once a site is on a plan, you can expect:

  • A clear list of what the plan covers and what counts as a separate project, agreed up front.
  • A monthly report showing what was updated, checked, and fixed, and anything we recommend addressing.
  • Monitoring that alerts us if the site goes down, with restoration treated as a priority.
  • All logins, hosting, and backups remaining in your name, so you can move on at any time without losing access.

Most of our maintenance work is on WordPress and WooCommerce, including online ordering portals. We also scope plans for Webflow, Squarespace, Shopify, and custom-built sites, where the checklist adapts to the platform. A hosted builder needs fewer software updates, for example, but still benefits from form testing, content changes, and performance and SEO checks.

Related work and services

For an example of ongoing care in practice, see Restaurant Ordering Portal & WordPress Website Management, and our wider WordPress website development case study. Online stores may be better served by e-commerce website management. If the site needs more than upkeep, our WordPress development services cover rebuilds and new features. For more detail, read Website and Portal Management: What It Includes and Why It Matters.

WooCommerce Care

Care plans for WooCommerce stores

Monthly plans that keep a WooCommerce store updated, backed up and tested, with set hours for product and content help and clear response times.

Essential

$199/month

Keeps a WooCommerce store updated, backed up and checked each month, with a test order through checkout.

  • WordPress and WooCommerce update checks, applied after a fresh backup
  • Backup checks
  • A monthly test order through checkout
  • Security and uptime monitoring
  • Monthly store health report
  • Up to 1 hour of product or content help a month
  • Email support
Included hours
Up to 1 hour a month
First response
2 business days
Support priority
Standard

Business

From$599/month

For stores the business depends on: deeper checkout testing, weekly log reviews, optimization and more development time. Scoped to your store.

  • Everything in Growth
  • Weekly error log review
  • Checkout tests on mobile and desktop, including coupons, shipping and tax rules
  • Extension conflict checks before major updates
  • Performance optimization for store pages
  • Security hardening review
  • Up to 6 hours of development, product or content work a month
Included hours
Up to 6 hours a month
First response
1 business day
Support priority
Highest — worked first

Checkout and payment checks are scheduled test orders and log reviews, not live monitoring of every payment. Prices are per site, per month, in US dollars, and exclude any applicable sales tax or VAT.

How WooCommerce Care works

Development support

Monthly developer plans

Each plan has a set monthly allowance, a limit on work in progress and a first-response time, so you always know what to expect.

Starter

$299/month

For small, steady changes to a site that already works: content templates, layout fixes and minor features.

  • WordPress changes and fixes
  • HTML/CSS layout and responsive fixes
  • Small PHP changes
  • UI tweaks to existing pages
Monthly allowance
Up to 8 tasks
In progress at once
1 task
First response
2 business days
Priority
Standard queue: requests are worked in the order you rank them.

Growth

$599/month

For businesses that change their site or store every week and need integrations as well as edits.

  • WordPress and WooCommerce development
  • PHP development
  • Front-end development (HTML, CSS, JavaScript)
  • API integrations
Monthly allowance
Up to 20 tasks
In progress at once
2 tasks
First response
1 business day
Priority
Priority queue: your requests are scheduled ahead of Starter requests.

Dedicated

From$999/month

For larger, ongoing development: an agreed allocation of developer time on your product, with priorities set together.

  • React and Angular applications
  • PHP and Laravel back ends
  • WordPress and WooCommerce builds
  • Other stacks we work in, by agreement
Monthly allowance
Agreed developer time allocation
In progress at once
Set by your allocation
First response
Agreed in your plan
Priority
Your allocated developer time; development priorities are agreed with you and reviewed as work progresses.

A task is one clearly defined change estimated at up to 2 hours of work. Plans do not include unlimited tasks or unlimited work in progress. Allowances reset each month, and unused tasks do not carry over.

How developer plans work

Projects and other work

Quoted to your scope

Builds and one-off fixes vary too much for a fixed price, so each one is quoted in writing before you commit.

Quoted per project

Website and app projects

New websites, redesigns, web apps and online stores. After a short call you get a written proposal with scope, timeline and price — no obligation.

Quoted per fix

Website fixes

Something broken, slow or hacked? Send the site address and what is going wrong, and we'll tell you what fixing it involves before any work starts.

Subscription or license

Lead generation tools

AI calling agents, lead API integrations and TrustedForm & Jornaya integrations, as a monthly or annual subscription, or a one-time permanent license.

Pricing FAQ

Questions about pricing

Still have questions?

Tell us about your project and we’ll get back to you with a straight answer.

What currency are prices in, and do they include tax?

Prices are per site, per month, in US dollars, and exclude any applicable sales tax or VAT.

Can I cancel?

Plans run month to month, with no minimum term. Cancel with 30 days' written notice, and there is no cancellation fee. If you leave, you keep every login, your hosting and your backups.

What happens if I need more hours in a month?

Extra work is estimated and approved in writing before it starts, then quoted and billed separately. Unused hours don't roll over to the next month.

Do plans include 24/7 support?

No. Plans don't include 24/7 or out-of-hours cover: support runs on business days, Monday to Friday, excluding public holidays. Site-down and security issues move to the front of the queue.

What if my site isn't built on WordPress?

The plans are for WordPress sites. Webflow, Squarespace, Shopify and custom-built sites are scoped individually.

What's included in a typical maintenance plan?

Updates, backup checks, uptime and security monitoring, and a monthly report, plus, depending on the plan, a set number of hours each month for changes.

What happens if the site goes down?

Monitoring alerts us when the site goes down, and restoring it is treated as a priority during business hours, using a recent backup if needed.

Can you take over maintenance on a site you didn't build?

Yes — we start with an audit of the existing site before bringing it onto a maintenance plan.

Can you add products or menu items for us?

Yes. Send us the details and photos, and we add or update products, menu items, prices, and categories on your WordPress or WooCommerce site or ordering portal.

Not sure what you need?

Tell us about your site or project, and we'll recommend a plan or send a straightforward quote — no pressure, no obligation.