Deployment and setup
Installed, configured and branded for your organization.
The problem it solves
When an online service slows down or goes offline, the people who rely on it want to know three things quickly: is something wrong, is someone working on it, and when is it fixed. Updates scattered across emails and support replies don’t answer those questions well. Alert Status answers them on one public page, and sends the same updates straight to subscribers by email and SMS.
How it works
Each of your services or components is shown with its current status. When something goes wrong, your team posts an incident from the admin dashboard and keeps it updated as it moves from investigating to resolved. Every update is written once and sent automatically to subscribers by email and SMS. Built with Laravel, it sends alerts in the background so posting an update stays instant.
Who it's for
Built for teams like yours
The organizations Alert Status is designed to help.
- SaaS and software companies whose customers depend on their service
- IT teams and managed service providers reporting on the systems they run
- Hosting, platform and API providers
- Any organization that needs to keep customers or staff informed about service issues
Features
What it does
Service status at a glance
Each service or component shown as operational, degraded performance, partial outage or major outage.
Incidents with a timeline
Every incident posted with timestamped updates as it moves from investigating to identified, monitoring and resolved.
Email notifications
Subscribers are emailed automatically when an incident is opened, updated and resolved.
SMS notifications
The same alerts sent as short text messages, for people who need to know right away.
Self-service subscriptions
Visitors subscribe with an email address or mobile number, confirm it, and can unsubscribe from any message.
Admin dashboard
Update statuses and post incidents from one screen; subscribers are notified with no extra steps.
Incident history
Past incidents stay on record, so customers can see how issues were handled.
Mobile-friendly pages
Responsive status pages, because people usually check status on a phone.
Use cases
How organizations use it
A public status page
One page for the live status of every service, instead of updates scattered across emails and support replies.
Incident updates while you work
Post an incident and keep it updated as it progresses, all from one dashboard.
Alerts for people who aren't watching
Email and SMS notifications reach subscribers wherever they are.
A record of how issues were handled
Incident history shows customers how past problems were resolved.
Benefits
Why it helps
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The three key questions, answered publicly
Is something wrong, is someone on it, and when is it fixed. -
Write once, notify everyone
One incident update is delivered by both email and SMS. -
Instant for your team
Alerts send in background queues, so posting an update stays fast however many subscribers you have, and failed messages can be retried. -
Alerts people asked for
Every email address and phone number is confirmed before it receives alerts, and every alert includes a way to unsubscribe.
Implementation
From demo to launch
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Step 1 of 5
See the demo
Walk through the status page, the admin dashboard and the alerts.
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Step 2 of 5
Scope your setup
Agree which services to list, your branding and any changes you need.
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Step 3 of 5
Set up and brand
We deploy it and style it to match your brand.
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Step 4 of 5
Connect email and SMS
Email sending and SMS alerts configured for your subscribers.
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Step 5 of 5
Train and hand over
Show your team how to post incidents and manage subscribers.
Services
Setup, customization and support
The same team that builds the product can deploy it, adapt it to how you work, and look after it afterwards. Each is scoped and quoted for your setup.
Customization
Changes to how statuses, incidents or subscriptions work, scoped and quoted.
Connections to your tools
Need it to work with your own systems? We scope that as custom development.
Maintenance and support
Updates, fixes and help after launch, scoped to what you need.
Technology
Tools we use for this work
Laravel
PHP
FAQ
Questions about Alert Status
Still have questions?
Tell us about your project and we’ll get back to you with a straight answer.
Can subscribers get alerts by SMS as well as email?
Yes. Visitors can subscribe with an email address or a mobile number, confirm it, and unsubscribe from any message.
Can our team update it without technical help?
Yes. Statuses and incidents are updated from one admin screen, and subscribers are notified automatically.
Can it match our brand?
Yes. Branding is part of setup, and other changes are scoped and quoted.
How much does it cost?
Every setup is quoted to your needs, including any customization. Request a quote and tell us what you need.
Can I see a demo?
Yes. Request a demo and we'll walk you through the status page, dashboard and alerts.
See Alert Status in action
Tell us about your organization and what you need. We'll show you the product and send a straightforward quote for setup and any customization — no obligation.